Why do they ask you to verify your identity to send money?

Sending money to another country should be easy, fast and secure. However, it is normal that before making your first shipment or when you arrive at certain amounts they ask you verify your identity. If you ever wondered why this is happening, what data they ask for and what they are for, here we explain it to you without technicalities.

In this article we will tell you What is identity verification, how does it work in Retorna and why is it a key requirement to be able to send money.

What is identity verification?

Identity verification is a process by which a platform confirms that The person using the account is really who they say they are. In the financial world, this process is also known as Know Your Customer or KYC.

Its main objective is to protect users and platforms against:

• Frauds
• Impersonation
• Money Laundering
• Misuse of financial services

Therefore, all legal and regulated apps for sending money, including Retorna, must request it.

Why is verifying your identity required to send money?

Although it may seem like an extra step, identity verification exists for Take care of yourself and your money. Thanks to this process:

• No one can use your data to send money without your authorization.
• Fraud and scams are prevented.
• It complies with international regulations that allow shipments to arrive safely at the destination country.
• The platform can offer a reliable and transparent service.

In a nutshell: without identity verification, it is not possible to operate securely.

When does Retorna ask you to verify your identity?

Retorna can request identity verification at different times, for example:

• When you make your first shipment.
• Upon reaching a certain cumulative amount of shipments.
• If you update your identity document.
• As part of a regular update of your data.

When this happens, the app shows you a clear alert stating that you need to complete the process to continue sending money.

How does identity verification work in Retorna?

The process is 100% digital and is done directly from the app. In general, it consists of the following steps:

1. Registration of your basic data

First, Retorna asks you for personal information such as:

• First and last name
• Birthdate
• Nationality
• Document type and number
• Telephone and address

This data is securely stored in your profile.

2. Photos of your identity document

Then, you'll need to upload clear photos of your document:

• Front part
• Back side (if applicable)

3. Selfie or face verification

In some cases, the app will also ask you for a selfie to confirm that Your face matches the one on the document.

This process is carried out with the help of a provider specialized in identity verification, who analyzes the images and validates that:

• The document is authentic.
• The data is legible.
• The person is of legal age.
• There is no impersonation.

What happens after verifying your identity?

Once you complete the process, these scenarios can occur:

• Successful Verification: your account is enabled and you can send money without problem.
• Manual review: If something isn't clear, the team reviews your information before approving it.
• Rejection: it only occurs in specific cases, such as invalid documents or serious inconsistencies.

In most cases, if the photos are clear and the data are correct, the verification is approved quickly.

Tips for completing the verification without problems

To avoid errors or delays, consider these tips:

• Use a well-lit place.
• Make sure that the document is complete and without reflections.
• Don't edit or crop photos.
• Use your current document.
• Follow the instructions in the app step by step.

Is it safe to verify my identity in Retorna?

Yes. Retorna uses specialized technologies and security protocols to protect your personal information. Your data is used only to comply with regulations and ensure that you can send money securely.

In short

Identity verification isn't an obstacle: it's a security guarantee. Thanks to this process, Retorna can offer you a reliable, transparent service aligned with international standards.

Once you verify your identity, you can send money with peace of mind, knowing that your account and your shipments are protected.

If you haven't done so yet, enter the Retorna app, complete the verification and continue connecting with those you love the most, without borders.

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