Send international money in minutes

Making your first transfer with Retorna is very easy. Follow these steps to complete it successfully:

• Download the App: Search for "Retorna" in the App Store or Play Store and download it.
• Register: Open the app and follow the registration process. You will only need some basic information and a valid identity document.
• Set up your transfer: Enter the destination country and choose the amount you wish to send. Add the recipient's details (full name and bank account or preferred withdrawal method).
• Choose the payment method: We have diferent payment methods, depending on the country you want to send from (Choose the option of your preference).
• Review and confirm: Verify all the details before confirming the transfer.
• Send your money: Done! Your transfer will be processed and you will be able to track it from the app.

With Retorna you can send money to the following destination countries:

• Venezuela (in bolívares VES and dollars USD)
• Colombia (in Colombian pesos COP)
• Peru (in soles PEN and dollars USD)
• Spain (in euros EUR)
• Argentina (in Argentine pesos ARS)
• United States (in dollars USD)

Available destination countries may vary depending on your country of origin.

No, Retorna is a 100% digital company and does not have physical customer service oices. All support is provided through digital channels like this one (WhatsApp +56 9 6437 4380), email ([email protected]), and the mobile app.

You can send money with Retorna from the following countries:

• Chile (to Venezuela, Colombia, Peru, Spain, Argentina, and the United States)
• Colombia (to Venezuela, Peru, Spain, Argentina, and the United States)
• Peru (only to Venezuela)
• Brazil (to Venezuela, Colombia, Peru, Spain, Argentina, and the United States)
• Europe - European Union (to Venezuela, Colombia, Peru, Spain, Argentina, and the United States)

The enabled European countries are: Spain, Italy, France, Germany, Portugal, Netherlands, Belgium, Austria, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romania, and Sweden.

Yes, you can send Dollars to Venezuela with Retorna. Currently, you can send $100, $200, and $300 dollars to be withdrawn in cash at Italcambio oices. For the withdrawal, your recipient must keep the following information in mind:

• Bring a valid, original ID card (Cédula).
  
• They can go to any Italcambio office; hours may vary depending on the location.
  
• Below we share the available offices with you. https://www.italcambio.com/sucursales.php

Retorna is a technological platform that allows people abroad to send money simply and reliably to family members or third parties in enabled countries. Retorna operates under high international standards to protect every transfer, using identity verification processes, security reviews, and anti-fraud monitoring.