Send a shipment to the area, refer a friend, and win prizes.
Send a shipment to the area, refer a friend, and win prizes.
Transfer funds to Venezuela, Peru, Argentina, Spain, and the United States with complete peace of mind from Colombia.
We offer a variety of payment options based on your country and preferences.
No extra cost. Pay directly from your account with ease and security.
Make your payment by depositing in Bancolombia using the Retorna code.
Carulla, Éxito, and Efecty payment points.
Use your available app balance to complete the payment.
Forget the hassle. Your money arrives quickly, safely, and with no hidden fees. Just follow these simple steps:
From the main screen, tap the purple arrow, select the country you want to send money to and the currency you want the recipient to receive.
Once selected, tap the "Continue" button to proceed.
Now select how you want the recipient to receive the money. Available options may vary depending on the destination country.
Choose your preferred method and tap "Continue".
Select an existing recipient from your list or create a new one by tapping the "+ Add" button at the bottom right corner.
Complete the recipient’s information if you’re adding a new one.
Select how you want to pay for the transfer.
Options include available balance in Retorna, bank transfer, or Mach Pay, among others.After choosing, tap the "Continue" button.
Indica el motivo por el cual estás enviando dineroIndicate the reason you’re sending money: family support, food, emergencies, etc. This helps us improve our service.
You’ll see a full summary of your transfer, including: recipient’s name, amount to send, payment and delivery method, fee, and final amount.
If everything looks correct, confirm and tap "Pay and Send" to complete the process.
Make your transfer in just a few clicks. Your money will arrive quickly, safely, and hassle-free.
We’re available 24/7 on WhatsApp to help you and answer any questions.
We’re with you where you need us most. Send money from Colombia to Venezuela, Peru, Spain, Argentina, and the United States.
Sebastian sales
Delivery completed
CLP 25.000
VES 1.760,56
We protect your identity against fraud and money laundering.
We secure your transfers with an active security system.
We're available on WhatsApp 24/7 to help you with any questions.
“Excellent app, very easy and fast to use. I can send money right now with Retorna from the comfort of my home. They also offer personalized and efficient customer support. Highly recommended.”
“Retorna is my favorite app to send money: just a few steps and without leaving home, I pay and that’s it! In 10 minutes, it reaches its destination. Safe and reliable transfers.”
“Excellent, with competitive rates and very fast. I’m loving this app. 100% recommended.”
“Four years with you and you always respond when I need help. Super reliable.”
“Since December I’ve been sending money with Retorna from Chile to Venezuela and it’s excellent. The money arrives almost instantly.”
“I’ve been using Retorna for a long time and it’s never let me down. I love how quickly the money gets to its destination.”
“I love it because I know my parents receive my support in an easy, fast, and safe way.”
“I’ve been using this app for 4 years and it’s the best reliable and 100% secure.”
Find all the information you need to send money faster and more securely.
See all questionsYes, you can send money from Colombia to Venezuela in Venezuelan bolivars (VES) and US dollars (USD). Available methods for VES include mobile payment and bank transfer.
To register for Retorna from Colombia, we only accept: Colombian Citizenship ID, Temporary Protection Permit (PPT), and a valid Venezuelan passport (expired passports are NOT accepted). We do not accept expired passports from any country, passports from other countries (except for valid Venezuelan ones), foreign IDs from other countries, or temporary/provisional documents.
From Colombia, you can use: PSE (Secure Online Payments), Nequi, Bancolombia deposit, Efecty, and cash at other payment points. All methods require the payment to match the name of the Retorna account holder exactly.
Yes, you can send dollars from Colombia to Venezuela using Retorna. Currently, you can send $100, $200, or $300 to be picked up in cash at Italcambio offices. For pickup, your recipient should keep the following information in mind:
Sending limits from Colombia vary by destination and currency: for transfers in bolivars to Venezuela, the daily minimum is 4,000 COP and the maximum is 7,800,000 COP; for transfers in dollars to Venezuela, the minimum is 100 USD and the maximum is 300 USD per day (up to 1,000 USD per month); for other destinations, the minimum is 18,000 COP and the maximum is 7,800,000 COP per day.
Yes, you can use Retorna as a Venezuelan in Colombia as long as you have one of the accepted documents: Temporary Protection Permit (PPT), a valid Venezuelan passport, or a Colombian Citizenship ID (if you have obtained one).
