Send money from Austria to Latin America and the United States

You can use Retorna from these 27 European Union countries: Spain, Italy, France, Germany, Portugal, the Netherlands, Belgium, Austria, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, the Czech Republic, Romania, and Sweden.

To register for Retorna from Europe, you need a valid official identity document. If you are in Spain, you can use a Spanish DNI or a valid Venezuelan passport. In other EU countries, you can use the national identity document of your country of residence (valid or expired less than 30 days ago) or a valid Venezuelan passport.

Yes, you can register with a Venezuelan passport if you live in Europe, but it must be valid. Expired Venezuelan passports are not accepted from Europe. A valid Venezuelan passport is one of the accepted documents for Venezuelans residing in any European Union country.

Yes, you can use a credit or debit card from Europe. When you select this option, the app will redirect you to enter your card details and authorize the payment through the European banking system. For security reasons, your card details are not stored.

No, you cannot send money from Europe without fully validating your identity. You must complete identity verification before making any transfers, including your first remittance.

Yes, from Europe, you need to have a bank account in your name to make payments via bank transfer, which are the methods available in the European region. Only credit/debit card payments do not require a direct bank transfer.

Yes, you can send dollars from Europe to Venezuela using Retorna. Currently, you can send $100, $200, or $300 to be picked up in cash at Italcambio branches. For the pickup, your recipient should keep the following information in mind:

• Bring your original, valid national ID (Cédula).
• You can go to any Italcambio branch; hours may vary depending on the location.
• Below are the available branches. https://www.italcambio.com/sucursales.php

Yes, you can register with the national ID card from the European country where you reside, provided it is valid or expired less than 30 days ago. You can also use a valid Venezuelan passport.

Sending limits from Europe vary by destination: for transfers in bolivars to Venezuela, the daily minimum is 3 EUR and the maximum is 1,800 EUR; for transfers in dollars to Venezuela, the minimum is 100 USD and the maximum is 300 USD per day; for bank transfers to Colombia, the minimum is 4 EUR and the maximum is 1,800 EUR, while for cash pickups, the minimum is 6 EUR and the maximum is 300 EUR; for other destinations, the daily minimum is 3-10 EUR and the maximum is 1,800 EUR.

Delivery times from Europe to Venezuela are: 10 minutes for Pago Móvil in VES, 1 hour for bank transfers in VES, and 2 to 3 business hours for cash pickups in USD. Times begin after Retorna validates your payment.

From Europe, you can use: instant transfer, standard transfer, and credit or debit card. All methods require the payment to be made from an account in your name that matches the account holder on your Retorna account.

Yes, Retorna works with European digital banks like N26, Revolut, and others, provided they support SEPA transfers and allow transfers to remittance services. Some digital banks may have specific restrictions.