Send a shipment to the area, refer a friend, and win prizes.
Send a shipment to the area, refer a friend, and win prizes.
This Campaign is organized by Retorna Holding SpA (hereinafter, “Retorna”), Tax ID (RUT) No. 76.901.962-6, with its registered office at Avenida Andrés Bello No. 2233, Office 501, Providencia, Metropolitan Region, Santiago, Chile. Inquiries and complaints regarding the Campaign should be directed to the official channels indicated in section 12 of these Terms and Conditions.
For the purposes of these Terms and Conditions, the following definitions apply:
(a) “Official Time”: Continental Chile time, UTC-3;
(b) “Successful Transfer”: A transaction that has been effectively credited to the beneficiary in Venezuela and which, at the time of evaluating eligibility or applying the coupon, has not been subject to a reversal, refund, cancellation, or pending dispute;
(c) “New User”: An individual who registers for the first time on the Retorna application during the Campaign period and successfully completes the identity verification (KYC) process required by Retorna.
The User must read, understand, and accept these Specific Terms and Conditions. Anything not specified in this document shall be governed by Retorna’s General Terms and Conditions, including the provisions regarding liability, indemnity, and corresponding definitions.
The “CRIS10” campaign is organized by Retorna Holding SpA. In the event of any contradiction between these Specific Terms and Conditions and the General Terms and Conditions, the latter shall prevail, unless expressly provided otherwise.
The foregoing shall be understood without prejudice to the mandatory regulations applicable in the jurisdiction from which the remittance originates.
Individuals who do not accept the General and Specific Terms and Conditions may not use the Retorna application or participate in the campaign and its benefits.
Retorna reserves the right to interpret these Terms and Conditions in accordance with applicable law and its internal compliance policies.
The “CRIS10” campaign is a promotion valid from July 31, 2026, at 00:00 hours until September 30, 2026, at 23:59 hours (inclusive), aimed exclusively at new Retorna users, defined as individuals who have not previously sent money through the platform.
The promotion applies to the first money transfer made from Chile, Colombia, Peru, Brazil or from countries in the European Union where Retorna is authorized to operate, with Venezuela as the destination, during the validity period.
Participation in the campaign is subject to compliance with the operational, regulatory, and identity verification requirements applicable in each jurisdiction.
Each user who meets the conditions set forth in these Terms and Conditions will receive a promotional coupon equivalent to:
The required minimum amount refers to the transfer value before the application of commissions, operating fees, or taxes, where applicable.
The coupon may be used only once during the campaign's validity period and exclusively for a transaction that meets the minimum amount established in the currency of the country of origin.
The coupon is for single use, is personal and non-transferable, cannot be combined with other promotions, is non-refundable, and cannot be exchanged for cash. Its application is subject to Retorna's General Terms and Conditions for the use of promotional coupons.
To participate in the “CRIS10” campaign and access the promotional coupon, the user must meet the following conditions:
a) Registration: Sign up as a new user on the Retorna platform, defined as someone who has not previously sent money through the app. This promotion does not apply to individuals who have previously deleted their account, nor to blocked or suspended users.
b) App download: Downloading the Retorna app is a mandatory requirement to use the coupon.
c) Access credentials: Upon registration, the user will receive personal access credentials for exclusive and non-transferable use. The user is responsible for their confidentiality and safekeeping. Any transaction performed using these credentials will be considered valid. Any unauthorized use must be reported to Retorna immediately.
d) First money transfer: Complete your first money transfer from Chile, Colombia, Peru, Brazil, or any European Union country where Retorna operates, to Venezuela, for a minimum amount of:
The transfer must be successfully completed, paid, and not cancelled within the promotional period.
e) Deadline: Shipments must be made between July 31, 2026, at 12:00 AM and September 30, 2026, at 11:59 PM (inclusive).
f) Limited quantity:
The campaign is limited to a total of 587 coupons, distributed as follows:
The benefit will be granted until the number of available coupons per country is exhausted, based on the chronological order of validly completed shipments.
Retorna reserves the right to reject participation or revoke the benefit if it detects the creation of multiple accounts, the use of third-party data, the splitting of transactions, inconsistencies in identity verification, or any indication of misuse in accordance with its internal compliance and anti-money laundering policies.
a) Coupons must be used in a single transaction, cannot be combined, are non-transferable, and cannot be exchanged for cash.
b) To use the coupon, the user must follow the instructions provided on the Retorna platform when making the shipment.
c) Once the registration process is complete, the user may use the coupon. The coupon has a valid until September 30, 2026, at 11:59 PM.
d) Failure to use the coupon within the stipulated period will result in its automatic expiration, with no right to a refund, extension, or compensation of any kind.
a) Coupons must be used in a single transaction, are personal and non-transferable, cannot be combined with other promotions, and are not redeemable for cash.
b) The coupon applies exclusively to the first money transfer that meets the conditions set forth in these Terms and Conditions and is completed within the campaign period. The benefit will not be stored, reserved, or made available for future use.
c) If the user does not apply the coupon to said first eligible transfer, they will automatically forfeit the benefit, with no possibility of using it in future transactions and no right to a refund, compensation, or extension.
d) In any case, the campaign will remain valid until September 30, 2026, at 11:59 PM. After this date, any unused benefits will automatically expire.
The User expressly agrees to indemnify and hold harmless Retorna Holding SpA, its affiliates, directors, and employees from any judicial, extrajudicial, or administrative claim arising from the misuse of the platform, breach of these Terms and Conditions, or fraudulent use of their access credentials.
Retorna shall not be liable for:
In no event shall Retorna's liability exceed the amount actually paid by the user for the specific transaction giving rise to the claim, unless otherwise required by mandatory law.
The foregoing is without prejudice to the rights granted to the consumer under the applicable regulations in each jurisdiction.
Retorna operates under strict standards for regulatory compliance and the prevention of money laundering, terrorist financing, and other financial crimes, in accordance with the legislation applicable in each jurisdiction where it provides services.
By virtue of the above, Retorna may:
Measures taken in compliance with legal or regulatory obligations shall not entitle the user to any indemnity or compensation.
Retorna will process users' personal data in accordance with the data protection regulations applicable in each jurisdiction where it operates, including, where applicable, the European Union's General Data Protection Regulation (GDPR) and other current local laws.
Users may exercise their rights of access, rectification, updating, opposition, or deletion in accordance with applicable legislation and the mechanisms established in said Policy.
The provision of data may be required for identity verification, regulatory compliance, and anti-money laundering purposes, in accordance with Retorna's legal obligations.
Any controversy arising from the interpretation, execution, or application of these Terms and Conditions shall be resolved, in the first instance, through direct settlement between the parties.
If no solution has been reached thirty (30) calendar days after the claim arises, the parties may submit the dispute to alternative dispute resolution mechanisms available in the user's jurisdiction, in accordance with applicable regulations.
In the absence of an agreement, the dispute shall be heard by the competent courts of the country from which the transaction originated, without prejudice to the rights granted to the user by consumer protection regulations in their jurisdiction of residence.
Retorna will always act in good faith and in accordance with the applicable legal framework.
Retorna may modify, suspend, or terminate the “CRIS10” campaign for operational, regulatory, security, or compliance reasons, upon prior notice to users whenever reasonably possible.
Such modifications will not affect the rights acquired by users who have fully met the campaign conditions prior to the modification or suspension.
Retorna reserves the right to suspend or block accounts and void benefits if it detects fraudulent use, non-compliance with these Terms and Conditions, the creation of multiple accounts, identity theft, or any conduct contrary to applicable regulations or its internal compliance policies.
The foregoing shall be without prejudice to any legal obligations applicable under the regulations in force in each jurisdiction.
For any questions, inquiries, requests, or issues related to the “CRIS10” campaign, users may contact the Retorna Customer Support team via the official WhatsApp channel indicated on the platform. Retorna may update its official support channels upon prior notice to users.
Requests will be processed according to current operational timelines. For requirements related to identity verification, coupon usage validation, account blocking, or manual transaction review, Retorna may request additional information and, if necessary, temporarily suspend the account until the validation process is complete, in compliance with its regulatory obligations.
Retorna NEVER requests sensitive information (passwords, verification codes, full banking details, credit card numbers, PIN codes) via:
If a user receives suspicious communications requesting this type of information, they should report them immediately to [email protected] and refrain from providing any data.
