Send a shipment to the area, refer a friend, and win prizes.
Send a shipment to the area, refer a friend, and win prizes.
This campaign is organized by Retorna Holding SpA ("Retorna"), tax ID 76.901.962-6, with its registered office at Avenida Andrés Bello N° 2233, Office 501, Providencia, Metropolitan Region, Santiago, Chile.
Inquiries and complaints regarding the campaign should be directed to the official channels indicated in section 11 of these Terms and Conditions.
For the purposes of these Terms and Conditions, the following definitions apply:
(a) "Operational Account": the user's personal account on the Retorna platform, through which they conduct their transactions.
(b) "Campaign Communication": communication sent by Retorna to the user via its official channels, either by email or in-app notification, informing them that they have been selected to access the Preferential Rate. Retorna will determine, at its sole discretion, the users to whom such communication will be sent.
(c) "Eligible User": a user who meets all of the following requirements: (i) has an Operational Account registered with Retorna in Chile or Colombia; (ii) has successfully completed the identity verification (KYC) process required by Retorna; (iii) has no prior money transfers recorded on the platform; and (iv) has received the Campaign Communication.
(d) "Standard Rate": the exchange rate that Retorna generally applies to money transfers in the corresponding corridor at the time of quoting and confirming each transaction.
(e) "Preferential Rate": an exchange rate more favorable than the Standard Rate, which Retorna applies to the Eligible User's Eligible Transfers in accordance with these Terms and Conditions.
(f) "Eligible Transfers": the first three (3) money transfers made by the Eligible User through Retorna, from Chile or Colombia to Venezuela.
(g) "Successful Transfer": a transaction that has been effectively credited to the beneficiary in Venezuela and has not been subject to a reversal, refund, cancellation, or pending dispute.
The user must read, understand, and fully accept these Specific Terms and Conditions. Anything not expressly regulated in this document shall be governed by Retorna's General Terms and Conditions, including the liability regime, indemnity obligations, and applicable definitions.
The campaign "Preferential Rate on Your First Transfers" is organized by Retorna. In the event of any conflict between these Specific Terms and Conditions and the General Terms and Conditions, these Specific Terms shall prevail, unless expressly provided otherwise.
The foregoing shall be understood without prejudice to the mandatory regulations applicable in the jurisdiction from which the remittance originates.
Individuals who do not accept the General and Specific Terms and Conditions will not be able to use the Retorna application, participate in this campaign, or access its benefits.
The campaign "Preferential Rate on Your First Transfers" is a promotion with no fixed expiration date, which will remain active from the publication of these Terms and Conditions until Retorna decides to terminate it, in accordance with section 10 of these Terms and Conditions.
The campaign is aimed exclusively at new Retorna users, defined as those who have not previously sent money through the platform and who have received the Campaign Communication, provided they meet the conditions established in this document.
The promotion applies only to money transfers made from Chile or Colombia to Venezuela.
Participation in the campaign is subject to compliance with the operational and regulatory requirements applicable in each jurisdiction.
Each Eligible User may access a Preferential Rate on their first three (3) money transfers through Retorna, on the Chile–Venezuela and Colombia–Venezuela corridors.
The Preferential Rate will be applied automatically in the Retorna app calculator when quoting each Eligible Transfer, without the need to enter promotional codes or make additional requests. The user will be able to view the applicable rate before confirming each transaction.
Starting with the fourth (4th) transfer, the user's transfers will be subject to the current Standard Rate.
To participate in the campaign and access the Preferential Rate, the user must meet the following conditions:
The Preferential Rate will apply exclusively to the Eligible User's first three (3) money transfers.
For the purpose of counting the three (3) Eligible Transfers, only operations that qualify as a Successful Transfer will be considered. Canceled, rejected, or reversed operations will not count as Eligible Transfers.
The Preferential Rate cannot be used for transfers after the third Eligible Transfer, nor can it be applied to operations other than those authorized in these Terms and Conditions.
Eligible Transfers must be made from Chile or Colombia to Venezuela. Transfers made from other countries of origin or to other destination countries will not be eligible for the Preferential Rate.
The Preferential Rate is not subject to a maximum usage period. The Eligible User may use it for their first three (3) money transfers as long as the campaign is active.
Retorna may reject participation or revoke the benefit if it detects the creation of multiple accounts, the use of third-party data, the splitting of transactions, inconsistencies in identity verification, prior money transfers, or any indication of misuse, in accordance with its internal compliance and anti-money laundering policies.
1. The Preferential Rate is a personal and non-transferable benefit that may only be used by the Eligible User from their own Operational Account.
2. The Preferential Rate does not constitute money, a balance, or credit in the user's favor, and it cannot be exchanged for cash or other benefits.
3. The Preferential Rate cannot be combined with other promotions, discounts, or benefits currently offered by Retorna, unless expressly stated otherwise by Retorna.
4. The exchange rate applied to each Eligible Transfer will be the one shown in the app at the time the transaction is confirmed. The Preferential Rate may vary between Eligible Transfers based on market conditions and the specific transfer number.
5. The Preferential Rate is subject to the operational and regulatory transfer limits currently in effect on the platform.
6. Failure to use the Preferential Rate does not entitle the user to any refund or compensation of any kind.
The user expressly agrees to indemnify and hold harmless Retorna, its affiliates, directors, and employees from any judicial, extrajudicial, or administrative claims arising from the misuse of the platform, breach of these Terms and Conditions, or fraudulent use of their access credentials.
Retorna shall not be liable for:
The foregoing is without prejudice to the rights afforded to consumers under the applicable laws of each jurisdiction.
Retorna operates under strict standards of regulatory compliance and the prevention of money laundering, terrorist financing, and other financial crimes, in accordance with the legislation applicable in each jurisdiction where it provides services.
By virtue of the above, Retorna may:
Measures taken in compliance with legal or regulatory obligations shall not entitle the user to any form of indemnity or compensation.
Retorna will process users' personal data in accordance with the data protection regulations applicable in each jurisdiction where it operates, including, where applicable, the European Union's General Data Protection Regulation (GDPR) and other current local laws.
Users may exercise their rights of access, rectification, updating, opposition, or deletion in accordance with applicable legislation and the mechanisms established in Retorna's Privacy Policy.
The provision of data may be required for identity verification, regulatory compliance, and anti-money laundering purposes, in accordance with Retorna's legal obligations.
Any dispute arising from the interpretation, execution, or application of these Terms and Conditions shall be resolved, in the first instance, through direct settlement between the parties.
If no solution has been reached within thirty (30) calendar days from the emergence of the claim, the parties may submit the dispute to alternative dispute resolution mechanisms available in the user's jurisdiction, in accordance with applicable regulations.
In the absence of an agreement, the dispute shall be heard by the competent courts of the country where the transaction originated, without prejudice to the rights granted to the user by consumer protection regulations in their jurisdiction of residence.
Retorna may modify, suspend, or terminate the campaign at its sole discretion and at any time for operational, regulatory, security, or compliance reasons, without prior notice and without entitling users to any form of compensation.
Such modifications will not affect Eligible Shipments confirmed prior to the modification, suspension, or termination of the campaign.
Retorna reserves the right to suspend or block accounts and void benefits if it detects fraudulent use, breach of these Terms and Conditions, creation of multiple accounts, identity theft, or any conduct contrary to applicable regulations or its internal compliance policies.
The foregoing shall be understood without prejudice to the legal obligations that apply in accordance with the regulations in force in each jurisdiction.
For any questions, inquiries, requests, or issues related to the campaign, users may contact the Retorna Customer Support team through its official channels. Retorna may update its official support channels, subject to prior notification to users.
Requests will be handled according to current operational timelines. In the case of requirements related to identity verification, validation of benefit usage, account blocking, or manual review of transactions, Retorna may request additional information and, if necessary, temporarily suspend the account until the validation process is complete, in compliance with its regulatory obligations.
Retorna NEVER requests sensitive information (passwords, verification codes, full bank details, credit card numbers, or PINs) through:
If you receive suspicious communications requesting this type of information, please report them immediately to [email protected] and do not provide any data.
