Chile has one of the largest migrant communities in Latin America, and thousands of people send money every month to their families in Venezuela, Colombia, Peru, and other countries. If you live in Chile and are looking for a fast, secure way to do this without hidden fees, this guide explains step-by-step how to send money from Chile with Retorna.
What do you need to send money from Chile with Retorna?
To register and send money from Chile with Retorna, you need:
- A valid identity document: A current Chilean RUT or a current foreign RUT. We do not accept passports of any nationality, Venezuelan ID cards for registration from Chile, or expired documents.
- Complete identity verification: Before your first transfer, you must validate your phone number, your document, a biometric selfie, and your address. It is no longer possible to send money without this verification.
- Recipient details: Full name and account information or collection method in the destination country.
- Payment method: From Chile, you can pay via bank transfer "without leaving Retorna" (via Floid) or with MACH. Both are generated within the app when you create your transfer.
How to send money from Chile with Retorna: step-by-step
- Open the Retorna app and select "Start your transfer".
- Enter the amount you want to send. The app automatically calculates the total based on the current exchange rate.
- Select the delivery method or how your recipient will receive the money (bank transfer, cash, or mobile payment, depending on the destination country).
- Choose your recipient; you can select one you have already saved or add a new one with their full details.
- Indicate the reason for the transfer: family support, food, emergencies, among others. This information is required to process your transaction.
- Review the transfer summary before confirming, checking the amount to pay, the recipient, the delivery method, the applied rate, and the fee.
- Pay via transfer "without leaving Retorna" (Floid) by selecting your bank within the app, or via MACH by authorizing directly from your active MACH account.
All set!
Once your payment is authorized, Retorna processes your transfer so your recipient receives the money quickly and securely.
❓ Frequently Asked Questions (FAQ)
Which countries can you send money to from Chile with Retorna?
Currently, you can send money from Chile with Retorna to Venezuela, Colombia, Peru, Spain, Argentina, and the United States. Chile is enabled as an origin country for all these corridors.
How long does it take to send money from Chile?
Delivery times vary depending on the destination country and the chosen method. Timeframes begin once Retorna validates your payment.
What documents do I need to register with Retorna from Chile?
You need a valid Chilean RUT or a valid foreign RUT. Passports of any nationality, Venezuelan ID cards, and expired documents are not accepted.
Can I pay via bank transfer from my bank in Chile?
Not at the moment. The "bank transfer from your bank" method is temporarily disabled while we improve our payment process. The active methods from Chile are transfer without leaving Retorna and MACH.
Can I use MACH to pay for my transfers?
Yes. MACH works with all active MACH accounts. Your transfer limits depend on both your Retorna profile and the limits of your own MACH account, and the payment must match the displayed amount exactly.
What is the maximum amount I can send per transaction from Chile?
The general limit per transaction is up to $2,000,000 CLP for most destinations (some methods, such as cash pickup, have lower limits). Operational amounts may vary based on your profile and are subject to review in accordance with our internal policies.
Can I send dollars from Chile to Venezuela?
Yes, you can send dollars to Venezuela (from 100 USD up to 300 USD per day), but cash pickup via Italcambio is temporarily suspendedIn the meantime, you can send funds in bolivars (VES) via Pago Móvil or bank transfer.
Does Retorna have physical offices in Chile?
No. Retorna is a 100% digital company; all support is provided via WhatsApp, email, and the app itself, no matter which region of Chile you are in.
Your money arrives in a heartbeat
With Retorna, your transfers arrive in minutes. It's as easy as sending a WhatsApp message. Send money in just a few clicks—fast, secure, and hassle-free.