Why don't your coupons always work?
If you ever have a Retorna discount coupon and can't get it to work, you've likely run into the most common error: trying to use it after confirming your shipment. This article explains how to avoid that.
The most common mistake
Many users complete their shipment and, once they reach the confirmation screen, look for where to enter the coupon, but it is no longer available. Discounts cannot be applied retroactively. It is important to keep in mind that if the coupon is not entered before confirming the shipment, you will lose the chance to use it.
How to use your coupon correctly: step by step
Step 1: Start your shipment as usual
Open the Retorna app and start setting up your shipment: choose the country of origin, the destination, the amount, and the recipient's details.
Step 2 ⭐ The key moment — BEFORE confirming
Before tapping "Confirm," you will see a screen with the “Shipment summary” and the option “Do you have a coupon?”.
- Enter your code in the indicated field
- Tap "Apply" (the button will appear in green) ✅
- The discount is applied automatically and you will see the new total
⚠️ Important: This step must be done before confirming the shipment, not after.
Step 3: Confirm the shipment with the discount applied
Once you see the discount reflected in the summary, you can go ahead and confirm. You're all set! The final price already includes your savings.
Where can I find my coupons?
You can check your active coupons in the profile or benefits section of the app. If you have a shared code, have it ready before starting your shipment.
What should I do if my coupon isn't working?
When you enter your code, the system will display a message based on its status. Here are the most common scenarios and what you can do in each case:
⚠️ Important: the coupon must be entered before confirming your shipment. Once the transaction is confirmed, it cannot be applied retroactively, so be sure to validate it before that step.
If you believe there is an error after checking these points, please contact the Retorna support team before completing the transaction.
Quick summary
Your money arrives in a heartbeat
With Retorna, your transfers arrive in minutes. It's as easy as sending a WhatsApp message. Send money in just a few clicks—fast, secure, and hassle-free.