Keep sending with the same confidence as always!

With these simple steps you can be sure you are paying the right amount.

STEP BY STEP

How to send your transfer correctly?

Here is how it works now, what you need to keep in mind, and answers to our most frequently asked questions.

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Choose destination country and currency

From the home screen, tap the purple arrow, choose the country you want to send money to, and the currency you want the recipient to receive.

You will see the exchange rate and the amount calculation from the start.
💡 The rate is locked in throughout the process.

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Select the delivery method

Choose how your contact wants to receive funds: mobile payment, bank transfer, or cash.

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Choose your recipient

You can select a saved one or add a new one.

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Select how you want to pay

Choose the payment method that works best for you.

⚠️ If you choose bank transfer, please wait for the summary before sending your payment!

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Select the reason for the transfer

Family support, emergencies, groceries, and more. Just one click away.

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Review the final summary before paying

Here you will see the exact amount you must transfer.

*This is the number you must copy and pay. Transferring a different amount will cause delays or errors.

frequently asked questions

Find all the information you need to send money faster and more securely.

Why can't I choose the transfer amount myself anymore?

It is now important to transfer the exact amount shown in the summary, as the system needs to identify your payment automatically.

What happens if I transfer a different amount?

Your transfer may not be processed correctly, which will delay the transaction or result in a refund.

Does this apply to all payment methods?

The change applies to the entire process, but it is especially important if you choose to pay by bank transfer.

Can I send the money without waiting for the summary?

No. If you make the transfer before completing the process and viewing the summary, the system will not be able to identify your payment correctly.

Helpful tips

Always wait for the final summary.

Copy the exact amount shown.

If you are using a bank transfer, do not transfer funds before finishing the transaction.

Keep your receipt in case you have any questions.

More migrants are choosing Retorna

Start sending money to your loved ones in a faster and safer way.