Colombia has received the largest number of Venezuelan migrants in the region, and every month, thousands of people send money from here to their families across the border. If you live in Colombia and are looking for a fast, secure, and transparent way to do so, this guide explains step-by-step how to send money from Colombia with Retorna.
What do you need to send money from Colombia with Retorna?
To register and send money from Colombia with Retorna, you need:
- A valid identity document: A Colombian citizenship ID (cédula), a Temporary Protection Permit (PPT), or a valid Venezuelan passport. Expired documents, passports from other countries, foreign IDs from other countries, or temporary/provisional documents are not accepted.
- Complete identity verification:Before your first transfer, you must validate your phone number, your document, a biometric selfie, and your address. It is no longer possible to send money without this verification.
- Recipient details:Full name and account information or collection method in the destination country.
- Payment method: From Colombia, you can pay via PSE, Nequi, Bancolombia deposit, cash at Efecty and other payment points, or using your available Retorna balance.
How to send money from Colombia with Retorna: step-by-step
- Open the Retorna app and select "Start your transfer."
- Enter the amount you want to send. The app automatically calculates the total based on the current exchange rate.
- Select how your recipient will receive the money. If you are sending to Venezuela in bolívares, it can be via mobile payment or bank transfer.
- Choose your recipient; you can select one you have already saved or add a new one with their full details.
- Indicate the reason for the transfer: family support, food, emergencies, among others. This information is required to process your transaction.
- Review the transfer summary before confirming, checking the amount to pay, the recipient, the delivery method, the applied rate, and the fee.
- Pay using your preferred method: PSE, Nequi, Bancolombia deposit, cash, or your Retorna balance. Remember that the payment must come from an account in your name.
All set!
Once your payment is authorized, Retorna processes your transfer so your recipient receives the money quickly and securely.
❓ Frequently Asked Questions (FAQ)
Can I use Retorna as a Venezuelan in Colombia?
Yes. You can register and send money with Retorna from Colombia if you have a Temporary Protection Permit (PPT), a valid Venezuelan passport, or a Colombian citizenship ID if you have already obtained one.
What documents does Retorna accept for registration from Colombia?
Only a Colombian citizenship ID, a Temporary Protection Permit (PPT), and a valid Venezuelan passport are accepted. Expired passports from any country, passports from countries other than Venezuela, foreign IDs from other countries, and temporary or provisional documents are not accepted.
To which countries can you send money from Colombia with Retorna?
From Colombia, you can send money to Venezuela, Peru, Argentina, Spain, and the United States.
What payment methods can I use from Colombia?
You can pay via PSE (Pagos Seguros en Línea), Nequi, Bancolombia deposit, Efecty and other cash payment points, or using your available Retorna balance. In all cases, the payment must exactly match the name of the Retorna account holder.
How does my recipient receive the money in Venezuela?
If you send in bolivars, your recipient can receive it via mobile payment or bank transfer. If you send in dollars, it can be picked up in cash at Italcambio offices.
How long does it take to send money from Colombia?
Delivery times vary depending on the destination country and the chosen method. Timeframes begin once Retorna validates your payment.
Does Retorna have physical offices in Colombia?
No. Retorna is a 100% digital company; all support is provided via WhatsApp, email, and the app itself, no matter which city in Colombia you are in. The support team is available 24/7 via WhatsApp.
Your money will arrive in a flash
With Retorna, your transfers arrive quickly.
As easy as sending a WhatsApp message. Make your transfer in just a few clicks and your money will arrive quickly, securely, and without any hassle.
Your money arrives in a heartbeat
With Retorna, your transfers arrive in minutes. It's as easy as sending a WhatsApp message. Send money in just a few clicks—fast, secure, and hassle-free.