Making your first international transfer can raise questions: What documents do I need? How long does it take? How can I avoid mistakes? This guide walks you through it, perfect for you or that friend you recommended Retorna to.
What you need before you start
- The Retorna app installed.
- A registered and verified account.
- An active payment method.
- Your recipient's full details.
Step 1: Register and verify your identity
Create your account and complete the verification. It is a requirement that protects your money and that of your contacts; if you're wondering why, we explain it in why you are asked to verify your identity to send money.
Step 2: Enter the amount
Indicate how much you want to send. Before confirming, check the summary to see the details of your transaction. If you want to understand the costs, read how much the Retorna fee is.
Step 3: Add or select your recipient
Fill in the details carefully: a mistake in the name or account information can delay the transfer. It is worth learning how to manage your contact list so you don't have to re-enter details every time.
Step 4: Choose your payment method
You can pay with a debit card, credit card, or bank transfer. Options may vary depending on the country you are sending from; check the Retorna payment methods by country.
Step 5: Review and confirm
Check the amount, recipient, and payment method. If you have a coupon, apply it before confirming: it cannot be used afterward. Learn more at how to use a coupon on Retorna.
To see the full process, check out the guide on how to create a transfer with Retorna.
How long does it take to arrive?
Timing can vary depending on the country and payment method, although many transfers are processed in just a few minutes. If you are sending from Europe, check how long transfers take in Europe.
Common mistakes on your first transfer
- Incomplete or incorrect recipient details.
- Confirming before applying a coupon.
- Not verifying your account in advance. Review the 5 common mistakes when sending money abroad.
After your first transfer: start earning
Once you complete your first transfer, you can request your referral code from the "Invite and Earn" banner in the app. It is permanent, has no referral limit, and allows you to receive a bonus when someone you invited meets their goal within 90 days. Get all the details at Invite and Earn, the program where you earn extra cash.
Frequently asked questions
Do I need to verify my account before sending? Yes, a registered and verified account is required.
What payment methods can I use? Debit card, credit card, or bank transfer, depending on your country.
When can I request my invitation code? After your first transfer.
Make your first transfer
Download the app, verify your account, and send money to your loved ones. Send money now!
Your money arrives in a heartbeat
With Retorna, your transfers arrive in minutes. It's as easy as sending a WhatsApp message. Send money in just a few clicks—fast, secure, and hassle-free.